Terms and Conditions

Terms and Conditions

1. Parties and scope

These are the terms and conditions (“Terms”) that govern the relationship between our customer (referred to as “you” in these terms) and e-Visa China (CoC 74164309, Headquarters Caïrostraat 109, 3047BB, Rotterdam, The Netherlands), for provision of service by e-Visa China. If you are a consumer within the meaning of any local or federal law (“Consumer”), then additional rights may be available to you. If you are not a Consumer, you hereby confirm that you have authority to bind any business on whose behalf you seek to purchase services. These Terms shall include certain terms specified on the e-Visa China website for your country (“Website”) located at www.e-visachina.com, including the e-Visa China Privacy Policy which are exclusive in relation to e-Visa China services. Other general terms and conditions do not apply and do not form part of the contract between us, even if we do not explicitly reject them. These Terms are subject to change without prior notice, except that the Terms in force at the time you place or modify an order will govern that specific order.

Any agreement to which these Terms apply will be governed by the laws of The Netherlands. Any dispute will be discussed first. If no solution can be found, said dispute will be bought before the competent court in Rotterdam, The Netherlands.

The primary services provided by e-Visa China are to help you in obtaining travel visas to China. We describe documents and forms you generally need to provide to achieve these aims and then submit these documents and forms duly completed by you, to the authorities or appropriate bodies. For the avoidance of doubt, if we provide services to you, you are our customer and these Terms apply. If we refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider’s terms and conditions will apply for their services. We do not accept any liability for third party services and these Terms will not apply to those third party services.

These Terms apply to any offer and any agreement between you and e-Visa China, and to the provision of any service provided to you by or on behalf of e-Visa China in respect of, but not limited to, the processing of visas. Some Terms may refer to an issuing authority, which is the body being an embassy, consulate or other agency that issue or supply the documents requested by you.

If e-Visa China provides you with a translation of the English language version of these Terms, you agree that the translation is provided for your convenience only and that the English language versions of these Terms will govern your relationship with e-Visa China. If there is any inconsistency between the English language version of these Terms and the translation, the English language version shall prevail.

2. Information

e-Visa China will endeavour to provide you with accurate information and to ensure that you obtain the visa for your trip for the date required in a timely manner. Nevertheless, all requirements to obtain the visa (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary according to information provided by you (including, but not limited to, current or previous nationality, passport country, residence, gender, age and profession). Each country’s requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. Also, issuing authorities may be closed due to holidays or other reasons, which means no visas can be issued. While e-Visa China strives to provide current and complete information, e-Visa China cannot and does not guarantee that the information supplied is the most current and complete. e-Visa China is not and shall not be responsible for providing such information.

3. Submission of documentation

You can consult the list of requisites to be met in order to process your visa on our website. To ensure that you know where your documents are at all times, you will be sent an e-mail confirming the receipt of your documents when it reaches our offices by e-mail. e-Visa China will only process the visa(s) indicated in your request; e-Visa China assumes no responsibility for other visas required for your trip that have not been requested or which relate to stops on your trip. e-Visa China reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel. By submitting one or more requests to process one or more visas to e-Visa China, you accept these Terms. Upon receipt of your documentation your requests will be validated and e-Visa China shall commence the procedures to obtain the visa(s). e-Visa China reserves the right to refuse, in its total discretion, to handle any application at any time and no reason need be given.

Our order process allows you to check and amend any errors before submitting your order to us. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. When your order appears to be correct, we will notify you that we have accepted your order and begun work on it. This acceptance email is titled “Order complete.” The contract between us will only be formed when we send you this acceptance email. If you do not receive this e-mail within 4 working days it is your responsibility to notify us and we cannot be held responsible for not starting the application.

4. Obtaining the Visa

When e-Visa China sends your visa to you, it is important that you confirm that all of the visas you require for your travel have been obtained, that the visas are valid from the dates of arrival to the dates of departure from the country/region of your visit and for the purpose and nature of your visit (including tourism and business). You must notify e-Visa China immediately, latest within 48 hours of receiving the details, and by email if you identify any discrepancy in your documentation. The issue of a visa depends exclusively on the issuing authority. Immigration officials in each country have the final decision to admit entry into the country or region, even when all of the stipulated requirements have been met. e-Visa China does not guarantee that the issuing authority will issue the visa in a timely manner and within the specified time frame. Non-refundable fares or reservations must not be purchased until all visas have been obtained.

5. Delivery

e-Visa China will have visas send by DHL. No delivery charge will be added to your order. All third party delivery companies are subject to the conditions set by these individual companies. e-Visa China accepts no liability for loss or delays incurred when using third party delivery companies.

6. Fees

The fees for e-Visa China services shall be those specified on the website, including any indirect taxes, and other charges and fees charged by an issuing authority or any courier or delivery service, all of which must be paid by you, before we start processing your request.

Once e-Visa China submits a travel document request to an issuing authority on your behalf, e-Visa China service fees are non-refundable. However, in case the visa is not granted by the authority, you will be fully reimbursed.

Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. e-Visa China will endeavour to communicate said changes to the client where possible. e-Visa China reserves the right to select the most appropriate service available given the time constraints, as indicated by the client.

7. Warnings / Disclaimers

The issuing authority will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to e-Visa China for the rejection. e-Visa China does not issue visas or passports and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document. e-Visa China cannot guarantee the time required for an issuing authority to grant or reject an application. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. e-Visa China reserves the right to prioritize processing requests according to the travel dates provided. e-Visa China service fees are assessed for taking reasonable actions to foster the issuance of requested travel documents.

e-Visa China will use its best endeavours to process applications for visas at the client’s request. However, e-Visa China shall not be held responsible for, nor will accept any liability for, the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever. In addition, e-Visa China shall not be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation (d) errors on the visa. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon e-Visa China.

e-Visa China provides visa and passport information in good faith and on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and e-Visa China shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.

e-Visa China will endeavour, wherever possible, to process the client’s visa based on the instructions given and application forms submitted, although it is the client’s express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.

When e-Visa China provides your visa, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for the country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six (6) months beyond the date of entry. Also, the same passport, which was used to apply for the visa, must be used for the travel. Please note that even when a visa is issued, a traveller may be denied entry since in each country the local immigration officials make the final entry decision.

The group visa is issued for a group (minimum 2 people) of people. All people stated on the visa must travel on the same flight to enter and exit the country. It is your responsibility to adhere to these rules. e-Visa China cannot and shall not be held responsible for effects if rules are not met in full.

e-Visa China is not affiliated with a government institution. To apply for a visa in person, without the service costs of e-Visa China, you must consult the website of the relevant embassy / consulate to know how the application procedure works. You must then personally submit and collect your application.

8. Limitation of liability

Should a visa be lost, misplaced, damaged, delayed or destroyed, e-Visa China shall only be liable if e-Visa China is at fault. e-Visa China is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority.

To the maximum extent permitted by law, e-Visa China excludes and/or limits any direct, indirect or consequential damages, costs or expenses and all statutory or implied conditions and warranties, including, without limitation, lost income or profits or travel or holiday costs or any loss arising from information obtained from the website. Subject to the other provisions of this section, our maximum liability for loss caused to you, whether under contract, tort, or otherwise, shall be limited to the losses and damages up to a maximum of €500 for which e-Visa China is directly responsible and which can be wholly attributed to incorrect provision of service by e-Visa China.

e-Visa China will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

Nothing in this agreement excludes and/or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9. Claims Period

You have ninety (90) days after completion of work by e-Visa China, beginning from the date of delivery of the visa in case of a Group visa and from the date of entry in case of a Business on arrival visa, to inform e-Visa China of any claim related to e-Visa China services. Once the relevant deadline has passed, any rights for rectification or compensation shall expire.

10. General

These Terms and any document expressly referred to therein, shall constitute the whole agreement between us and shall supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. If any provision of these Terms does not comply with any law, then the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, then it must be treated as severable from the rest of the Terms. Where e-Visa China is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control (“force majeure”), e-Visa China shall be excused from such obligations to the extent of such prevention, restriction or interference so caused. e-Visa China may sub-contract all or part of its obligations or assign all or part of its rights under this contract. This agreement does not create any right enforceable by a person who is not a party to it, except for any lawful successor or assignee.

 

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